Frequently Asked Questions

Access to this site is open to everybody and you can get the latest news by subscribing to our Newsletter. When you want to use one of our apps, like the Helpesk app, please sign-up and accept the terms. You can create your account using your email and you will get access to our apps as we release them.

We are focussed on supporting and growing our community as our top priority. We will add new projects and services over time but we are committed to will always strive to being compliant with the regulatory frameworks. So, in our Helpesk app, we may ask for your name, email and jurisdiction at this stage, and we ask you to sign our platform General Terms and Conditions. In the future though, we may ask you to complete do our KYC procedures because our commitment to being compliant with ongoing regulatory obligations involves us having to obtain current KYC information from you

This platform is absolutely the best source of information about what we do across our whole ecosystem of projects and partners. And it's also the best way you get to our services like Helpesk or wallet apps...or the new ones we're still working on!

We use industry-standard encryption and security measures to protect your data. We only collect information necessary for platform functionality.

Yes, you can request account deletion through our contact form. We'll remove your personal data while preserving any information for audit and compliance purposes only.

As announced in December 2023, current DPT token holders will need to migrate to the new compliant Otium (OTM) token. This process started in Q1 2025 and is largely finished now. If you have any outstanding issues, please raise a ticket via our Helpesk. You will have to be signed in for this service. Note that after the migration, the DPT token is unlikely to ever have any value.

The DPT was envisioned for Desert Pearl project only without offering any wider benefit or access. The new Otium (OTM) utility token is the "gateway utility token" to access all the current and future projects including Desert Pearl, Infinity, Solace and other partner projects. We'll announce project updates as they launch - many take a long time as we navigate regulatory landscape.

One way to use a NFT, that is very important for the DPT Migration project, is the "digital safe" the digital implementation of a vault storing gold or jewelry. This is an NFT (in fact it's a smart contract) that controls some tokens. When you open the digital safe with your private keys, you gain access to the tokens inside the safe.

The OTM tokens will be transferred to you in a digital safe NFT. The safe will be locked and you will have the key. Inside the safe, the OTM tokens will be locked for 6 months from the migration date and then will unlock every day over a 36-month period. Technically, everything runs on Polygon blockchain.

Once the tokens are unlocked, you'll be able to withdraw them from the safe to your wallet.

We are planning that token holders will be able to use the largest NFT marketplace (OpenSea) to sell both the OTM token and the OTM Digital Safe NFT in the near future. Using a marketplace like OpenSea means that the price is set by you as the seller agreeing with the buyer, rather than having anonymous traders manipulate the price up or down. When this is ready, we'll share details of how you can do this via the website, messenger apps or via email.

Know Your Customer (KYC) - These steps are legally required by regulatory authorities. KYC is a set of steps cryptocurrency exchanges take during onboarding to verify customer identity and perform due diligence to understand their financial activities and risks to ensure they comply with global regulations, including anti-money laundering (AML) and counter-terrorism financing laws. Anti-Money Laundering (AML) - Covers the requirements for regulated exchanges to prevent criminals from performing transactions. The goal is to stop illicit funds from entering the legitimate financial system.

As part of the migration process, we checked all NFT token holders via Vougee's Zenpass application. Going forward, we'll be introducing our own KYC and may ask you to complete it.

Our aim is to ensure that all participants in our community using our platform follow the regulatory and compliance journey. Below is a list of countries that are currently prohibited from participating (Please note that this list of countries is subject to change by regulators from time to time, so cannot be relied upon as an accurate record): • Afghanistan • Belarus • Burundi • Central African Republic • Chad • Congo • Cuba • Democratic Republic of the Congo • Donetsk • Eritrea • Ethiopia • Guinea-Bissau • Haiti • Hong Kong • Iraq • Kherson • Libya • Luhansk • Myanmar • North Korea • Republic of South Sudan • Somalia • Sudan • Syria • Ukraine regions: Crimea • Venezuela • Yemen • Zaporizhzhia

You will need to work out alternative strategies. We are only able to support community members who have completed our compliance checks and are within our approved jurisdiction list.